Frequently Asked Questions

Items & Sizing

QUESTION: I’m unsure about what size to choose. Can you help?
ANSWER: Sizing can vary between brands. Our product line offers an athletic fit, which is lean and long. If you typically find yourself between sizes with other brands, we recommend considering the larger size for the best fit.

View our size chart here!

QUESTION: Where can I see details like pockets and zippers on an item?
ANSWER: For full product details, please check the specific item’s product page. You’ll find multiple images showing the style and location of all features, as well as a detailed description outlining its benefits. For more specific information, please contact our customer care team.

Returns, Exchanges & Damages

QUESTION: Can I exchange an item for a different size?
ANSWER: We process and ship orders quickly. If your order has already shipped, we cannot stop it for an exchange. You may return the unworn item with its tags and original packaging within 30 days of purchase. Once our team receives the return, we will issue a refund. You can then place a new order for the correct size.

QUESTION: I just placed an order and entered the wrong size. What can I do?
ANSWER: We understand! Please contact our customer care team immediately. We will do our best to adjust your order if it hasn’t been processed for shipping yet. We will respond to your request and advise on the next steps.

QUESTION: Can I return a sale or clearance item?
ANSWER: All items purchased on sale or from the clearance section are final sale and cannot be returned or exchanged.

View our full return policy here!

QUESTION: My order number isn’t recognized on the returns page. What should I do?
ANSWER: Please use the six-digit purchase order number found on your packing slip. This number, along with the email address used for the purchase, is all you need to initiate a return.

QUESTION: I’m using the correct number, but it’s still not working.
ANSWER: Our standard return window is 30 days from purchase. If you are attempting to start a return after this period, please email our customer care team with your request for review.

QUESTION: My item is defective. Can I get a replacement or refund?
ANSWER: We’re sorry to hear that. For items purchased on our website, please contact our customer care team. Include your order number and photos of the issue, and we will advise on the return or exchange process. Please note we offer a one-year warranty on online purchases. For items bought from a retailer, please contact the store directly, as their policies apply.

QUESTION: I bought an item from a store and it’s defective. Can you help?
ANSWER: Retailers manage their own return and warranty policies independently. For assistance with an item purchased from a store, you will need to reach out to that retailer directly.

Promo Codes

QUESTION: My promo code isn’t working. Can you assist?
ANSWER: We apologize for the hassle. Please proceed to place your order. Then, email our customer care team with your order number (you can forward your confirmation), and we will apply the discount and refund you the difference.

Price Adjustments

If an item’s price is reduced within 4 days of your purchase, and you did not use a promo code, we will refund the price difference to your original payment method. Please have your order number or receipt ready for us to process this.

Shipping

Orders placed after 1:30 PM EST on Friday, or on weekends or holidays, will be processed on the next business day. Delivery times depend on your selected shipping method.

QUESTION: Do you ship outside the continental United States?
ANSWER: At this time, we are only able to ship to addresses within the continental United States.

QUESTION: Can I order from an international site and have it shipped to the US?
ANSWER: We recommend contacting the specific international site directly to confirm if they ship to the US. Please be aware that international shipping can often be time-consuming and expensive.