Shipping and Handling
- Our licensing agreement allows us to ship orders within USA only. All web orders are shipped from our facility. For any lost packages or items, or if you would like to obtain a proof of delivery, you can refer to the tracking number provided to you, or you may contact us directly through our website and please provide your original order number located on your packing slip.
- Orders placed after standard business hours or on a weekend day/holiday, will be processed on the next business day. Please allow for standard order processing time after order placement. This is rare but can occur during peak shipping seasons. All tracking information is emailed after the order is shipped.
- Unfortunately package theft is becoming more and more of an issue these days. We send out tracking information to ensure customers are aware of when the package will deliver and have the option to check and see where the package is while in transit, so you are prepared for receipt. For more detailed daily tracking information please sign up for the courier’s delivery management service to follow each stop of your packages route to its final destination.
Return Policy
- Return Window: You have 30 days from the date of delivery to return your order. Please ensure that both the product and packaging are in their original condition and remember to include the bottom portion of the packing slip with your return.
- Free Return Shipping: Enjoy free return shipping on eligible items using the prepaid return label you get when following the steps via our online return system.
- Non-Refundable Shipping Charges: Original shipping charges are non-refundable.
- Return Conditions: Items must be in NEW, sellable condition, with all tags attached and in the original box or packaging. We cannot accept returns of worn, damaged, washed, or altered items. Clearance/sale items, briefs, boxers, undershorts, and underpants are not returnable.
- Shoes: Please contact us through theactivekit.com before returning any worn shoes, as they are not eligible for a full refund.
- Special Collections: Items from certain special collections are non-returnable and non-refundable, as proceeds may support charitable causes.
- Unauthorized Returns: Returns of products not purchased directly from theactivekit.com will not be processed. Unauthorized returns will incur return shipment costs, which will be the sender’s responsibility.
- Processing Time: After shipping your return, please allow several weeks for processing.
- Having trouble with your return? Unfortunately, systems do not always assist us as we expect. If you are trying to return a full price item (that is eligible for return) and the system is not cooperating, please reach out to us with your order number, the item(s) to send back and the reason for the return and we will respond within standard business hours to help process the return for you.
Return Shipment Address:
Important:
The original shipping fees are non-refundable. You may send this shipment to us by a prepaid courier service. Please insure the shipment as we cannot be responsible for uninsured packages. Tell us the reason for your return and include a daytime telephone number, email and the original delivery note with card details for funds crediting.
Exchanges
We do not process exchanges. You can return your unwanted item under the conditions above, to the address above. You will receive a refund back to your original form of payment and you may place a new order at any time.
Gift Returns and/or Exchanges
At this time, we are unable to process exchanges for items received as gifts. Instead, any returned items will result in a refund issued back to the original payment method used by the purchaser. This means that the refund will not be provided to the gift recipient, but rather to the person who made the original payment. You can initiate a return following our Return Portal if you know the email address of the purchaser and the order number.
Warranty/Defective Items
Warranty related issues on items purchased through an authorized dealer needs to be directed to your original point of purchase. Please do not send damaged or defective items back to us without prior authorization.